Open enrollment does not have to feel like a fire drill. The secret is starting early and communicating in plain language, twice as often as you think you need to.
Sixty days out: confirm your plans and rates. Thirty days out: hold a short all hands meeting and send a simple comparison guide. During enrollment: office hours, reminders and a single place for questions. After: confirm every election in writing.
Your employees do not need to become benefits experts. They need to understand three things: what changed, what it costs, and what to do by when. Build everything around that.
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